Operations

Dashboard

Reporting scopeAll recorded calls

Monitor service quality, escalation risk, and the public request backlog.

How the agent is performing

Calls in this deployment. Counted per call, not per record.

Top call topics

Classifications from recorded calls in this deployment.

Public baseline

Louisville's public 311 data extract

106,431 requests over roughly 6.4 months.

Incomplete source fields

Share of public source requests with the field blank.

Agency responsible: 88%
Description: 35%
Address: 24%